Shipping policy
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.
Shipping Times
Once your order has shipped, delivery times vary depending on your location and the item purchased:
• United States: typically 7-15 business days
• Other destinations: typically 10-20 business days
Please note that these are estimates, not guarantees. Delays caused by customs processing, local carriers, weather, or other events outside our control are not our responsibility, though we will do our best to assist you in tracking your order.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order and destination.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2-5 business days for tracking information to update after you receive it, as it can take time for the carrier to scan the package into their system.
Multiple Items, Multiple Packages
If you order more than one item, they may ship separately from different fulfillment centers and arrive on different days. This is normal and does not mean part of your order was lost.
Customs, Duties, and Taxes
For international orders (outside your item’s country of origin), your order may be subject to import duties and taxes, which are levied once the package reaches your destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing an order.
Incorrect Shipping Addresses
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at galzpets@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.
Lost or Missing Packages
If tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier first, as this is often a temporary delay. If the issue is not resolved within a few days, contact us at galzpets@gmail.com and we will investigate with the carrier.
Questions
If you have any questions about your shipment, reach out to us at galzpets@gmail.com.